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Avaya | Panasonic | Dlink | Polycom |Nec

RTX | Yeastar | Neogate | Fanvil | Zycoo

Yealink | Cisco | Plantronics | Samsung

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QueueMetrcs | Jabra | Voxtron

We can supply, install and maintain the Avaya IP500, Avaya IP Office and Avaya Communications Manager.

VDS know how vital a phone system is to your company, it is almost impossible to run a successful business without efficient communication between staff and customers. We provide phone systems to suit your needs.VDS make the most of the advanced features Avaya telephone systems have to offer, to give you the very best phone system solution for your business. Avaya IP Office is an all-in-one solution, designed to meet the communications challenges of small and medium sized businesses, it can be scaled from 2 to 360 extensions to suit home offices, standalone businesses and networked branch and head offices.

Get complete project management services for new phone system installations and comprehensive support (remote and field-based) packages for new and existing Avaya IP500 and IP Office telephone system users.

The IP500 system is fully modular and expandable, designed to be grown with your business requirements by adding extension and line cards and modules to the core system processor.

The system will support digital, VoIP telephone extensions and analogue telephones / devices simultaneously.

ISDN lines, Analogue and SIP trunks are fully supported.

A range of telephony and voicemail applications allows the system to integrate with computers and CRM databases, giving you extra functions via the desktop PC.

Powerful easy-to-use desktop applications with advanced mobility, conferencing and networking features make the Avaya IP500 first choice for many businesses. Functions as a traditional phone system or an IP Telephony Server. Supports both single locations and multi-site networks. Basic call center and voice messaging capabilities are built-in. Scalable as business needs grow. Protects current investments in communications.

As of start 2012, Avaya IP Office comes in four editions: IP Office Basic Edition, IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition.

Avaya IP 0ffice Basic Edition

IP Office Basic Edition is the lowest level package for Avaya's IP Office system, incorporating voice messaging and basic auto attendant.

Voicemail box for all employees on the system; voicemail notifications on email
Limited automated attendants can be programmed for basic routing of incoming calls
Basic Edition only works with Analog and digital handsets and only scales to 100 users

Avaya IP 0ffice Essential Edition

IP Office Essential Edition is the entry level IP package for Avaya's IP Office system, incorporating voice messaging, basic auto attendant and mobility features for all users

Voicemail box for all employees on the system; ability to send voicemail to email
Automated attendants can be programmed for basic routing of incoming calls
Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone.

Avaya IP 0ffice Preferred Edition

IP Office Preferred Edition is our most commonly requested package, adding conferencing, call routing, call recording & flexible programming.

Sophisticated advanced Voicemail Pro
Secure Meet Me Conferencing: Users can host their own conference calls with personal pin codes, up to 128 parties in total.
Automated call routing - Multiple and multi-level as well as conditional routing to ensure that the right person gets the call.
Call recording to a voicemail box - Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
Flexible programming via a graphical user interface - makes customizable call routing changes to your business easy and quick to implement.

Avaya IP 0ffice Advanced Edition

With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) are completely streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voicemail message.

With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.

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